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Possible problems

Possible problems

Know the solutions to possible problems

Tom avatar
Written by Tom
Updated over 4 years ago

I can't bond the OLI to the app.

  1. Make sure you have your mobile's bluetooth on.

  2. Make sure you have enabled all the permissions to the OLIVER app.

  3. Check that your phone has location service on.

  4. Try turning the bluetooth of your mobile device off and on again.

  5. Turn the OLI off and back on.

  6. If none of the above have worked, try restarting your mobile device.

I can't download data.

  1. Make sure you have your mobile's bluetooth on.

  2. Make sure you have enabled all the permissions to the OLIVER app.

  3. Try turning the bluetooth of your mobile device off and on again.

  4. Turn the OLI off and on.

  5. If none of the above have worked, try restarting your mobile device.

My app won't open.

  1. Make sure you have enabled all the permissions to the OLIVER app.

  2. Uninstall the app and reinstall it.

  3. If none of the above have worked, try restarting your mobile device.

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